Remember your success will not be rated on the actual delivery – but on what people think of the delivery – Change Management is everything!



Imagine -

• Smooth end user and BAU team transitions
• All users exhibiting not only the new knowledge to, but also the new behaviours to, use the new solution
• Partners praising new practices rather than airing frustrations
• Acceptance and high usage figures that allow the benefits to be realised.



Its important to be positive and sell the benefits of your project, but user’s expectations must be grounded and realistic. 



We take the textbook approach of stakeholder engagement, communications, user acceptance testing & training, but we also go one step further …

Our model takes the benefits right at the start and the key stakeholder perspectives and weaves in checkpoints for them throughout the programme – the end of design, the end of build and user testing, connecting them to the data conversations and the reporting outputs in a way that they can relate – Engaging with the right people, at the right time, in the right format.



The most important time regarding acceptance of a new way of doing things, be this business process, changed system or both, is straight after implementation. We believe that the framework of support put in place in this hypercare period is one of the most important pieces of change management in affecting the user experience and acceptance, leading to high usage figures and expected benefits.



Our approach appreciates that change is personal and accepts the reality that some people will only engage at the last possible minute, whatever you do.



We know how to do change in law firms



We have led a magic circle firm through a global change of practice management system

We have led teams through mergers and changes of operating models

We have driven the change for time recording, for global finance, for billing process, for expenses, for pricing, for lawyer portals, and more

We have a qualified coach to help us personalise our approach and provide individual strategies, where needed

We were running staff engagement forums before they were even a thing

We have even written a course on change management!